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Our operations

The four pillars of our operations

As a global cybersecurity specialist, we operate at the heart of a highly complex environment. To maximise on business efficiency whist maintaining our sustainable growth model, we focus on four key operational pillars:

  • Ensure business growth and synergy maximisation
  • Implement strong finance and business monitoring
  • Reinforce IT capabilities and existing teams
  • Preserve identity and entrepreneurial spirit

These pillars underpin the need for efficient, flexible operations combining global reach and local presence, which are key for success, and give Exclusive Networks and our Partners the ‘edge’ when it comes to market penetration and growth.

Global network, local specialists

Since being founded in Paris in 2003, we have rapidly expanded our global footprint with offices in 40 countries and the ability to service customers across five continents.

Our extensive presence throughout EMEA, APAC and North America is supported by a sophisticated global logistics and operations network. Our Global Services Operation (GSO) allows resellers to benefit from Import of Record (IOR) services in more than 150 countries, including global logistics, warehousing, and installation facilities, as well as access to more than 650 approved service partners and close to 10,000 engineers.

Our "services-first" ideology means we can create value and deliver expertise for partners around the world, helping them to grow their businesses.

Our global network

operations map


Global scale, local sale model

Our unique ‘global scale, local sale’ model enables our partners to achieve global reach through a single point of contact. We deliver the focus, value, and entrepreneurship of local independents with the scale and service delivery of a single worldwide distribution powerhouse.

Our global scale accelerates performance and growth in our local operations by enabling us to provide full support across the cybersecurity ecosystem.

global scale

Our global partner network is extensive and well-positioned across all technology disciplines, including:

  • Top 20 GSIs
  • Global MSPs/MSSPs
  • All the leading CSPs
  • Over 18,000 VARs
  • Thousands of SIs
  • Hundreds of MNOs/telco operators
  • Cybersecurity boutiques
  • DevOps/SecOps consultancies
  • Global professional services organisations


Global deal desk

Our global deal desk is one example of our key value-added services for our channel partners. This consists of a central team of experts in product management and logistics, available to support our local teams through complex, international projects.

The combination of project management capabilities and logistics skills is key to addressing complex deployment in an agile way.

All this combined provides us and our customers the right capabilities to deliver complex projects and value-added services through:

  • the right structure to accelerate
  • the right tools and resource to scale
  • the right expertise to execute